What is the Municipal Technology Partnership?

The Municipal Technology Partnership is a 1.5-year process where each participating municipality gets help to implement a specific digital solution that has already created benefits in one or more other municipalities. 

In the partnership, we focus on the organization in which the technologies will work, good implementation, employee involvement, strong interdisciplinary collaboration and a smooth transition to operations. 

We involve the entire management chain and focus on management approaches to anchor the digital transformation you need to go through. 

We do this because we know that the difference between success and failure lies in the organization, implementation and change management all the way down to the local manager and employee - and of course, the citizens. 

We also highlight the technical prerequisites for success and how to create a sustainable operational setup. 


Experts from the consulting firm LEAD will assist in the various processes of the partnership, ensure progress and help you reach your goals.

LEAD are experts in implementation and creating ownership in the management chains and have extensive experience working with municipalities. In the process, LEAD has also allied itself with practice experts in the selected technologies. 

With a technology partnership, you'll have the best chance of reaching your goal - even if the changes extend beyond the 1.5 years before they become an integrated and stable part of everyday life. 

Towards the end of the process, we take stock with each municipality and make a plan for further work. 

The lessons you learn about change management, implementation and benefit realization can be applied to other change processes in the municipality.

Read one of our many articles, podcasts and webinars about the Technology Partnership

You can sign up for one of our seminars or webinars where we present the latest research in leadership and organizational development.

What is LEAD's role in the Municipal Technology Partnership

Experts from LEAD will assist in the various processes of the partnership, ensure progress and help you reach your goals. 

LEAD offers a team of skilled, highly specialized implementation professionals who have in-depth knowledge of digital transformations, implementation and change management in a municipal context in practice. We have partnered with Droids Agency, one of Denmark's leading implementers of automation and data-driven solutions in municipalities. Our approach to the task is based on a deep understanding of the municipalities' core tasks and a starting point in the individual municipality's situation.

It is a matter of principle for us that we create real impact in the tasks we undertake. We see continuous collaboration and strong communication with KL as crucial cornerstones for achieving this. That is precisely why we want to use this offer as a basis for solving tasks in a strong collaborative organization with you.

Five cases of welfare technology implementation

These five short cases are about different municipalities and their work with welfare technology in the Municipal Technology Partnership. Each case highlights an aspect with plenty of opportunity for inspiration - maybe even so much that you'll want to "plank" the experience.

Overview of the five cases

Case 1: Guldborgsund Municipality - Operations managers with innovation skills

Case 2: Næsteved Municipality - A new era for therapeutic skills

Case 3: Næstved Municipality - Collaboration between IT and Health

Case 4: Sorø Municipality - Screen visits help rehabilitation

Case 5: Vejen Municipality - Why sustained focus is necessary

Until the end of the partnership in October 2024, more cases will be added.

Partnership solutions

In the Technology Partnership, you choose a specific solution to work you want to work with. You can choose between four solutions within the two overall themes: Welfare technology and Automation of administrative workflows.

1. Screen visits in home care

Screen visits are a virtual contact between citizens and employees. Instead of a physical visit to the citizen's home, conversations take place over a screen via smartphone, tablet, PC or a device specially designed for video calls .

The purpose of using digitally supported exercise is to make it as easy as possible to get more people to exercise more . The more a citizen exercises, the more they can maintain or improve their physical fitness and reduce their care needs - or eliminate the need for assistance altogether.

2. Digital training solutions

Digital training solutions are app-based training programs that can be tailored to the individual based on a screening . The training can be done together with the citizen and with the help of training videos. The solutions are typically offered via a platform where employees can follow the progress and get an overview of the training .

3. Establishing and scaling automation

The course is about automation of administrative processes, where manual and routine workflows in municipalities are powered up . The course is targeted at municipalities that are either getting started with RPA-based automation for the first time, or who want to scale up based on the first automation successes, where you have typically developed the first 10-20 robots and want to accelerate the portfolio to 40-50 robots or more .

4. Intelligent automation of end-to-end processes

Intelligent automation is about expanding the automation toolbox to use a variety of tools that are orchestrated in the automation. In addition to RPA, this can be smart forms or applications, integrations, rule engines, data modeling, artificial intelligence, etc.

Partnership progress and timeline

  • Joint partnership days: Full days where we highlight specific implementation themes and successful examples from the municipalities. During the partnership days, municipalities also meet in clusters.
  • Cluster collaboration: Participating municipalities are grouped into clusters with other municipalities that work with the same technology and have a comparable level of maturity and ambition. The cluster meetings focus on the specific challenges and solutions you face.
  • 1:1 sparring between the individual municipality and consultants associated with the partnership: In some cases, the direct sparring will be with the management chain - director, manager and project manager. Other meetings will be without the CEO. The meetings are based on clarifying the challenges that are important for your implementation process.
  • Digital toolbox and virtual collaboration: Through the Miro virtual whiteboard and Teams groups, your municipality will have access to methods, tools, workspaces, podcasts, guides and videos. The digital tools will support the implementation process and will be practical.

If you have any questions, write or call one of our experts

Torsten Conrad

Area Director & Partner | Implementation | University Sector | Read more here

Just Bendix Justesen

Director Implementation & University Sector | Read more here

Christian Nyvang Qvick

Senior Consultant | Read more here

Ronja Ries Højbjerg

Senior Consultant | Read more here

Kaare Pedersen

Senior Consultant | Read more here

Andreas Fricke Møller

Senior Consultant | Read more here

Mickey Klysner Riis

Management Consultant | Read more here

Michael Søby Andersen

Senior Consultant | Read more here

Mette Tange Vestergård

Senior Consultant | Read more here

Contact us to learn more about what we can do for your organization

Are you facing a major digitalization? Do you need strategic advice or a development program?

Contact us and together we will tailor a process that develops the exact competencies and structures that strengthen and future-proof your organization.

Kaare Pedersen

Senior Consultant | Implementation, Digitalization & Project Management

Mobile: +45 31 25 35 35 04
E-mail: kp@lead.eu