Why you need to focus on impact measurement and benefit realization
Screen visits replace a physical visit in home and healthcare where no physical presence is needed.
It is important for the realization of time/financial benefits that the screen meetings do not become an "add on" to other meetings. In other words, it does not expand the meeting activity with citizens.
The reason we have developed a guide to benefit realization and impact measurement is because the participating municipalities in the technology partnership are asking for it. Municipalities need to create real, tangible benefits to address the workforce challenge. There is a burning platform that needs to be addressed.
