• Systematic involvement of citizen needs: The work must be directly based on the citizen's needs and contribute to their fulfillment.
• Strong management focus: An important element of the work is to strengthen the managers' ability to proactively prepare, launch and follow up on efficiency and quality improvement initiatives both in their own area and in overall citizen pathways that go across the organization and outside the organizational framework.
• Development in practice: It is in day-to-day operations that the initiatives are put to the test. Therefore, emphasis is placed on developing and testing the improvement initiatives in the everyday performance of the core task. This ensures that the improvements are lasting and meaningful for managers, employees and citizens alike.

All courses are tailored to your organization and your needs and challenges.