How does LEAD understand a learning culture?
At LEAD, we see a learning culture as comprising:
- Psychological Safety
- Mindset—an ideal for development and learning
- Methods and Structures
Psychological Safety
Psychological Safety(as described by Professor Amy Edmondson) means that employees and leaders have a deep-rooted belief that everyone at work has each other’s best interests at heart. It enables openness about mistakes and doubts—and allows for the vulnerability of asking “stupid questions,” expressing curiosity, or suggesting new ideas. In such a culture, healthy conflict and constructive criticism are welcome in the pursuit of improvement—driven by a genuine desire to learn and help each other grow.
A strong learning culture is built on psychological safety because a learning environment requires openness and honesty. Employees must feel safe sharing ideas, questions, or concerns without fear of punishment or loss of face—in fact, they’re expected to contribute unique ideas, admit mistakes or doubts, ask questions, and raise business-critical issues.
Mindset
Mindset refers to viewing mistakes as important for learning—the opposite of a zero-error culture. The ideal is not perfection; it is the belief that everyone can develop and learn throughout their life. In a world marked by complexity and change, it’s vital to trust employees’ and leaders’ professional judgment—and give them room to try new ideas, sometimes step outside their comfort zone (even if it means making mistakes), without punishment or humiliation. Learning culture applies across hierarchy/status—and leaders must lead by example.
This doesn’t mean always operating outside the comfort zone—but creativity, development, and learning happen at its edge.
Methods and Structures
Methods and structures are necessary to embed learning in everyday life. Organizational structures—practices, actions, ways of working—build the culture. It’s important to examine your practices: Do meeting agendas invite reflection? Are dialogues involving or one-way? Is there structured time for peer feedback or sharing dilemmas—or does this only happen informally? These touchpoints can be goldmines for learning.
The combination of psychological safety, mindset, and structure creates a deeply rooted learning culture—for the benefit of employees/leaders/organizations/customers—by fostering innovative development, personal well-being, and high performance.